Shipping Policy

Last Updated: June 5, 2026

Thank you for choosing KitchenHavio!

This Shipping Policy explains how we process, package, and deliver your orders. Our goal is to ensure that your cookware, kitchen essentials, and kitchen tools arrive safely, securely, and on time.

1. Where We Deliver

At this time, KitchenHavio ships exclusively within the United States.

We currently deliver to:

• Residential addresses within the USA
• Commercial/business addresses within the USA

We do not offer international shipping at this time.

2. Shipping & Delivery Timeframes

To provide complete transparency, we operate under the following schedule:

Order Cut-Off Time

5:00 PM EST (Eastern Standard Time)
Monday through Friday

Orders placed after 5:00 PM EST will begin processing on the next business day.

Processing Time

1–3 Business Days
(Monday–Friday)

During this period, we:

• Verify your order
• Perform quality inspections
• Securely package your products
• Prepare your shipment for dispatch

Processing times do not include weekends or public holidays.

Shipping Transit Time

7–12 Business Days
(Monday–Friday)

Transit times may vary depending on your location and carrier operations.

Total Estimated Delivery Time

8–15 Business Days

This includes both processing and shipping time.

Please note that occasional delays may occur due to:

• Severe weather conditions
• High seasonal demand
• Carrier service disruptions
• National holidays

3. Free Shipping Within the United States

We believe in simple and transparent pricing.

KitchenHavio offers FREE standard shipping on all orders within the United States.

There are:

• No shipping charges
• No hidden fees
• No additional handling costs

The price displayed at checkout is the price you pay.

4. Order Tracking

Once your order ships, you will receive a shipping confirmation email containing:

• Your tracking number
• Tracking information
• Shipment status updates

You can use the tracking number to monitor your package at any time.

If you do not receive tracking information within 5 business days of placing your order, please contact our support team.

5. Address Accuracy

Customers are responsible for providing accurate shipping information during checkout.

Please verify:

• Recipient name
• Shipping address
• Apartment or suite numbers
• ZIP code
• Contact information

KitchenHavio is not responsible for packages that are lost, delayed, or delivered incorrectly due to inaccurate or incomplete address information provided by the customer.

If you notice an error after placing your order, please contact us immediately. We will do our best to update the address before the package is shipped.

6. Damaged, Lost, or Split Shipments

Damaged Orders

If your package arrives damaged, defective, or broken:

1. Take clear photos of:
   • The outer package
   • The damaged item(s)
2. Include your order number.
3. Contact our support team within 48 hours of delivery.

After review, we will arrange a replacement when applicable.

Lost Shipments

If your tracking information stops updating for several days:

1. Contact the shipping carrier first.
2. If the issue remains unresolved, contact us.

We will work directly with the carrier to investigate the shipment.

Split Shipments

For larger orders, items may occasionally ship separately due to inventory availability or warehouse logistics.

If this occurs:

• No additional shipping charges will apply.
• Separate tracking numbers will be provided for each shipment.

7. Contact Shipping Support

If you have any questions regarding shipping, delivery updates, tracking information, or address corrections, please contact us:

Brand Name: KitchenHavio
Mail: support@kitchenhavio.com
Phone: +1 (321) 491-2316
Business Address: 375 Redondo Ave, Long Beach, CA 90814, USA