Refund policy
Our 30-Day Return Commitment
At KitchenHavio, we want you to feel completely confident when buying our kitchen tools and cookware. That is why we provide a straightforward 30-day return policy. You have exactly 30 days from the date your package is delivered to request a return, whether an item arrived faulty or you simply changed your mind.
Eligibility Criteria for Returns
To successfully qualify for a full refund, your kitchen item must be in the exact condition you received it. This means it must be unused, unworn, and packed inside its original KitchenHavio packaging with all protective wraps and tags intact. You will also need to provide your official receipt or proof of purchase.
Step-by-Step Return Process
Starting a return with us is simple and structured:
- Submit a Request: Send an email to our team at support@kitchenhavio.com stating your order number and reason for return.
- Return Address: 1600 W Cameron St, Long Beach, CA 90810, USA
- Review: Our team will inspect your request within 2 business days.
- Mailing Instructions: Once approved, we will send you the precise return shipping label, along with complete instructions on how and where to send your package.
Please note that items mailed back to us without first submitting an official email request cannot be accepted or processed.
Damaged, Faulty, or Incorrect Items
Please inspect your cookware packages immediately upon arrival. If an item is broken, warped, or if you received the wrong tool, please contact us immediately. Email clear photos of the damage along with your order number to our support team within 48 hours of delivery, so that we can evaluate the issue and make it right.
Exchanges and Final Refunds
Direct product exchanges
The fastest way to get a different color, size, or kitchen product is to return the original approved item for a standard refund. Once the return is finalized, you can independently place a separate, fresh purchase for the new item on our store.
Receiving your refund
Once our warehouse receives and inspects your returned package, we will email you a notification of approval or rejection. If approved, your refund is automatically processed back to your original payment card or gateway within 10 business days. Please note that your bank or credit card company may require additional processing time to post the funds to your account balance.
Contact Our Return Office
If you have any questions regarding your return status or need assistance, contact us directly:
- Store Name: KitchenHavio
- Email Support: support@kitchenhavio.com
- Phone Number: +1 (321) 491-2316
- Business Address: 1600 W Cameron St, Long Beach, CA 90810, USA